Terms and Conditions

AlexandraJefford.com is the website of Alexandra Jefford Jewellery, c/o Thorne Lancaster Parker, 27/29 Glasshouse Street, London W1B 5DF (VAT Number 848 6784 61).

These terms and conditions apply to all users of the alexandrajefford.com website, including and without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of this website. If you do not agree to be bound by these terms and conditions, you should stop using this website immediately.

If you have any queries relating to our terms and conditions, please contact us before placing an order. Persons under the age of 18 should use this website only with the supervision of an adult. Only persons aged 18 or over are entitled to transact through this site.

In the event of any conflict between these terms and conditions and any previous versions thereof, the provisions of these terms and conditions shall prevail unless it is expressly stated otherwise.

Registration 

You will need to register and create an account in order to purchase goods on this website and/or to use the enquiry form. The account will contain some personal details, and payment Information. By continuing to use this website you warrant that the information you provide, including the details you provide in the creation of your account, is accurate, up to date and truthful. 

The account password you provide should be unique and kept secure, and you must notify Alexandra Jefford Jewellery immediately of any breach of security or unauthorised use of your account. We recommended that you do not share your account details, in particular your username and password with anyone. Alexandra Jefford Jewellery accepts no liability for any loss or damage incurred as a result of your account details being shared by you, or by being obtained by another without your consent. 

Account Termination

Your account may be terminated by either Alexandra Jefford Jewellery or by you. Should Alexandra Jefford Jewellery terminate your account, you will be notified by email. Alexandra Jefford Jewellery reserves the right to terminate your account without providing reasons. 

Should you wish to terminate your account, you must notify us by email at contact@alexandrajefford.com.

In circumstances where Alexandra Jefford Jewellery terminates your account, any current or pending purchases on your account will be cancelled and will not be dispatched.

Alexandra Jefford Jewellery reserves the right to cancel purchases, without stating reasons and for any reason, prior to processing payment and dispatch of your purchase. 

Should you terminate your account any purchases that have not been dispatched will be cancelled and you will be refunded any monies paid in relation to those purchases.

International Customers

Where goods are being ordered from outside the EU, import duties and taxes may be incurred once your goods reach their destination. Alexandra Jefford Jewellery is not responsible for these charges. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will need to ensure that your purchase fully complies with the laws of the country into which the goods are being imported. Alexandra Jefford Jewellery cannot guarantee that the packaging of your goods will be free of signs of tampering if the goods are inspected on arrival in the country of destination for customs purposes.

Description and Pricing

We have made every effort to accurately display the colour and description of the items that appear on the Alexandra Jefford Jewellery website. In light of the variation of computer monitors and lighting we cannot guarantee that the depiction will be completely accurate.

We endeavour to make each piece perfect, but because they are handmade there may be slight variations between each one. 

The pricing information on the website is accurate at the time of going online. Alexandra Jefford Jewellery may change the prices from time to time and as necessary.

If prices are changed during the period between an order being placed and processed for dispatch and payment, you will be notified prior to your order being processed with details of the new price.

Acceptance and confirmation of an Order

All orders are subject to acceptance and availability.

Once orders have been paid for you will receive an email acknowledging the details of your order to the email address provided on your order form. This email is confirmation that we have received your order. 

Unless you cancel your order, acceptance of your order and completion of the contract between you and Alexandra Jefford Jewellery will be completed when the goods have been dispatched.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or withdrawn or if there is an error in pricing or content. 

We may refuse to accept and process an order for any reason any time, within our sole discretion. We are not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order other than to refund any monies already paid for the goods in question.

Payment

By purchasing on this site you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. Payment can be made by Visa, MasterCard, American Express, Visa Debit, Visa Delta. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If for any reason the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.

All credit/debit card transactions on this site are processed using Stripe, which is a secure online payment gateway that encrypts your card details in a secure host environment.

Delivery

Alexandra Jefford Jewellery will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times. Estimated delivery times are to be used as a guide only.

Our delivery charges are shown on the website. Any import duties or taxes charged in the country of destination are the responsibility of the customer. 

Your goods will be delivered to the delivery address provided at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is someone to sign for and take delivery of the goods from the delivery service used. 

Alexandra Jefford Jewellery insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If no communication is received from you within 7 days of delivery, you are deemed to have received the goods in accordance with your order. 

Cancellation of Orders and Returns

You may cancel your order within 14 days of receipt. In order to do so you must notify us by email at returns@alexandrajefford.com. All goods should be returned without undue delay and in any event must be returned not later than 14 days from the date on which you notify us of the cancellation.

Any returns after the period stated above will be at the discretion of Alexandra Jefford Jewellery. PLEASE NOTE that items that are custom made or ‘made to order’ are non returnable and non refundable.

All goods must be returned in their original condition and packaging to Alexandra Jefford Jewellery. You will be responsible for the cost of return, and for the item(s) until they reach us. We recommend that you use a secure delivery service. 

Once returned goods are received in the condition they were delivered, we will reimburse the cost of the item(s), including the cost of delivery. This does not apply to any supplementary costs arising if you chose a type of delivery other than the standard delivery offered by us. Where more than one item has been delivered, but only one item or a partial return is made, the cost of delivery will not be reimbursed.  

Refunds will be made within 14 days of receipt. Refunds will be credited to the original purchaser's credit card including VAT for all EU country shipments. Any international customs charges, duties and sales taxes are non-refundable for shipments outside the European Community (EU).

If any item purchased has a fault when delivered to you, you should contact Alexandra Jefford Jewellery immediately by email at returns@alexandrajefford.com 

Items that have a manufacturing fault will be refunded if returned within 30 days of receipt. 

Should an item have a manufacturing fault it may be returned for a period of up to 6 months following its receipt. Any item that is returned within the 6 month period will be inspected and repaired where possible, or a replacement offered. Damage that is deemed to be a result of wear and tear will not be accepted as faulty. If a faulty item cannot be repaired or the same product is not available you will be entitled to a refund. 

It may be possible to repair items that are not faulty (but in need of repair) for a fee, subject to the cost of repair and payment of the return delivery charge.

Intellectual Property

Alexandra Jefford Jewellery is the owner of alexandrajefford.com. All of the content on this website, including the Alexandra Jefford logo, photographs, designs, data compilations, page layout, underlying code and software, is the property of Alexandra Jefford Jewellery, our affiliates or other relevant third parties. Copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited without the written permission of Alexandra Jefford Jewellery. By continuing to use the website you acknowledge and accept that such material is protected by applicable United Kingdom and International intellectual property and other laws.

This website is for personal non-commercial use only. You may not reproduce, copy, distribute, modify, store, commercially exploit or in any other manner re-use material from the website unless given express written permission to do so by Alexandra Jefford Jewellery. 

You may not use this website or any of its content to further any commercial purpose, including any advertising or advertising revenue generation activity on yours or any other site.