FAQ

Manufacture

All pieces are made by hand in the UK and are assayed and hallmarked by the Assay Office of London.

Delivery

Due to their high value, all orders will require a signature on delivery. Delivery times will vary according to location. You will be sent an estimated delivery date by email when your order is dispatched. As a guide, we recommend you allow 3-5 working days for delivery, unless your item is make to order. Make to Order pieces will require 4-6 weeks from order to delivery.

International Deliveries

If goods are being ordered from outside the UK, import duties and taxes may be incurred once your goods reach their destination. Alexandra Jefford is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Alexandra Jefford cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Jewellery Care

Where possible it is best to have your Jewellery professionally cleaned by your local jeweller. Alternatively, we recommend using a soft cloth. For repair enquiries please contact returns@alexandrajefford.com